{"id":433,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T14:44:03","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-replica?page_id=433"},"modified":"2024-06-12T10:19:34","modified_gmt":"2024-06-12T10:19:34","slug":"frequently-asked-question","status":"publish","type":"page","link":"https:\/\/reposejp.live\/ja\/frequently-asked-question\/","title":{"rendered":"Frequently Asked Question"},"content":{"rendered":"

[vc_row full_height=”yes” css=”.vc_custom_1718185794153{padding-top: 50px !important;}”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Shipping & Delivery<\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1718186983623{padding-left: 8px !important;}”][vc_column_inner][vc_toggle title=”What countries do you ship to?” style=”arrow” size=”sm” css=”.vc_custom_1718183659024{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]We ship to over 180 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
\n<\/strong>[\/vc_toggle][vc_toggle title=”How long will it take to get my order?” style=”arrow” size=”sm” css=”.vc_custom_1718183784796{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]Shipping time varies by location & customs clearance on your country.\u00a0These are our estimates for Standard Shipping:<\/p>\n


\n<\/p>\n
\n\n\n\n\n\n\n\n\n
Location<\/th>\n*Estimated Shipping (Standard)<\/th>\n<\/tr>\n<\/thead>\n
Japan, Korea, South East Asia<\/td>\n1-5 business days<\/td>\n<\/tr>\n
Hong Kong, China, Other Asia Region<\/td>\n6-10 business days<\/td>\n<\/tr>\n
United States, Canada, Europe, Australia, New Zealand<\/td>\n13-18 business days<\/td>\n<\/tr>\n
Mexico, Central America, South America<\/td>\n13-18 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

*This doesn\u2019t include our 1 \u2013 3 business days order processing time.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What shipping methods are available?” style=”arrow” size=”sm” css=”.vc_custom_1718187565585{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]<\/p>\n

Standard shipping:<\/p>\n

Carbon Neutral \/ e-Packet.<\/p>\n

 <\/p>\n

Express shipping:<\/p>\n

DHL \/ FEDEX \/ Carbon Neutral Priority<\/p>\n

[\/vc_toggle][vc_toggle title=”What about customs?” style=”arrow” size=”sm” css=”.vc_custom_1718183875124{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]We are not responsible for any customs or duty fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.<\/p>\n

 <\/p>\n

Learn more on our shipping & delivery<\/a>[\/vc_toggle][vc_toggle title=”How long does order processing take?” style=”arrow” size=”sm” css=”.vc_custom_1718183928896{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]It takes 1 – 3 business days for order processing.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Exchange and Returns<\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1718186983623{padding-left: 8px !important;}”][vc_column_inner][vc_toggle title=”What is your Exchange or Return policy?” style=”arrow” size=”sm” css=”.vc_custom_1718184665014{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]Any product purchased from reposejp.live are allowed to be return or exchange\u00a0within 10 days from the date of tracking delivered.<\/p>\n

However, you will need to be responsible for return shipping cost, & re-shipping cost to your delivery address.<\/p>\n

All goods returned must be in original condition, non-used, intact packaging. Failure to do so may lead to reject of exchange or refund.[\/vc_toggle][vc_toggle title=”How can I return a product?” style=”arrow” size=”sm” css=”.vc_custom_1718184790155{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]Items sold are non refundable & returnable.<\/p>\n

However, you can return for an exchange with other item or size within 10 days from the date of tracking delivered.<\/p>\n

Learn more on\u00a0Refund & Return<\/a>[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1718185804793{padding-top: 60px !important;}”][vc_column width=”1\/2″][vc_separator][vc_column_text]<\/p>\n

Orders<\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1718186968091{padding-left: 8px !important;}”][vc_column_inner][vc_toggle title=”How do I place an order?” style=”arrow” size=”sm” css=”.vc_custom_1718185935141{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]<\/p>\n

    \n
  1. Add your item to cart on any product page<\/span><\/li>\n
  2. Click on the cart icon on the top right of the menu to view cart.<\/span><\/li>\n
  3. Click checkout.<\/span><\/li>\n
  4. Enter your billing info and make payment on the checkout page.<\/span><\/li>\n
  5. Done.<\/span><\/li>\n<\/ol>\n

    [\/vc_toggle][vc_toggle title=”What are the accepted payment methods?” style=”arrow” size=”sm” css=”.vc_custom_1718183304622{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]International<\/span><\/p>\n

    Debit \/ Credit Card \/ Paypal<\/p>\n

    Japan<\/span><\/p>\n

    Debit \/ Credit Card[\/vc_toggle][vc_toggle title=”How can I cancel or change my order?” style=”arrow” size=”sm” css=”.vc_custom_1718182842148{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]All orders can be cancel or change until they are processed. If your order has been paid and you need to make a change or cancel an order, you must contact us within\u00a012 hours<\/strong>. Once the packaging and shipping process has started, it can no longer be cancel or change.[\/vc_toggle][vc_toggle title=”Who should I to contact if I have any queries?” style=”arrow” size=”sm” css=”.vc_custom_1718183343544{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]Feel free to contact us at our email hello@reposejp.live<\/a> for general inquiries, or send us a quick message on our\u00a0instagram<\/a>[\/vc_toggle][vc_toggle title=”How do I track my order?” style=”arrow” size=”sm” css=”.vc_custom_1718182876350{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]You may track your order at\u00a0order status<\/a>\u00a0page[\/vc_toggle][vc_toggle title=”Do I need an account to place an order?” style=”arrow” size=”sm” css=”.vc_custom_1718182863984{margin-right: 50px !important;border-top-width: 0px !important;border-bottom-width: 1px !important;padding-bottom: 20px !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 1px !important;}”]No, you may checkout as guest. However creating a reposejp.live account allows you to be quickly identified during your visit to the website.<\/span><\/p>\n

    You can also:<\/span><\/p>\n